Our most asked, answered.
Below you will find the answers to some of our most asked questions.
For our full hire terms please click here
What is the hire period?
The hire period is classed as delivery the day prior to use and collection the day after use. In the case of a weekend the hire period is classed as delivery on Friday and collection on Monday.
Do your prices include VAT?
All of the prices displayed on our website are excluding VAT. Your quote will include the VAT element of your order.
How do I request a quote?
Please fill out our contact form or email us directly with the list of the items you need, the date the items are needed and the delivery address. Alternatively please call and we can discuss over the phone. We aim to respond to all quote requests within 24 hours.
When should I make an order?
As we do not have unlimited stock to avoid disappointment we advise all orders are placed are soon as possible.
Can I make amendments to my order?
You can make small additions to your order up to 72 hours prior to your delivery date provided we have the equipment available.
Can I return my order unwashed?
Yes. If you would like to return your order dirty, please specify and we will include the wash up charge in your quote.
Is there a deposit?
We charge a 20% deposit to secure your order, the remainder is payable 1 month before your delivery date.
Is there a security deposit?
We charge a security deposit as insurance against any damaged or items not returned from your order. The security deposit is refunded less any charges within 2 weeks of your order being collected.
We advise all customers to arrange adequate insurance to cover the cost of the equipment when in your care.
How can I minimise loss or damage to my order?
The hiree is responsible for the safe custody and care of all goods from the time of delivery until collection by our staff. We advise all customers to arrange adequate insurance to cover the cost of the equipment when in your care.
To minimise loss and damage, we advise the following:
Repack your order how it was delivered and leave ready for collection in the area it was delivered.
Empty all glasses of liquid and repack upright in their container.
Separate all cutlery into each size.
Scrape all crockery of debris.
Ensure no wax will drip onto linen.
Leave linen loose for collection and not in bags as this can cause mildew.
Ensure guests do not write on any equipment.
Ensure guests do not stand on any furniture.
Ensure guests do no swing back on chairs.
Do not leave equipment outside.
Ensure equipment is handled with care.
We will include an order care and repacking guideline sheet with your order.
An invoice for any damaged or non returned items including packaging will be raised within 2 weeks of your order being collected. Our count of goods IN/OUT is final.
What are the charges for damaged or non returned items?
The charges for damaged items vary, please contact us for up to date pricing.
Any spillages on upholstered furniture which can’t be cleaned in house will incur a dry cleaning charge of £80+VAT per item. This excludes dining chair pads.
Any spillages on dining chair pads incur a cleaning charge of £2.00+VAT per item.
Where do you deliver?
We deliver nationwide, we will ask for the delivery postcode and include the delivery charge within your quote.
Are there any delivery restrictions?
Delivery will be made to the nearest point of access at ground level, your order must be ready for collection from the same point otherwise additional charges may be incurred. We can deliver to most locations, however ‘portering’ of orders must be arranged prior to delivery and an additional charge may be incurred.
It is your responsibility to check the order upon delivery and notify us of any discrepancies immediately, any discrepancies advised of after the event will be non refundable. In the event no one is present upon delivery the order will be checked and signed for on your behalf by a member of our delivery team.
Any person who signs the delivery note is deemed authorised to do so.
The order must be ready for collection on the agreed collection date from the point it was delivered to. If the driver has to make a second visit another delivery/collection charge will be made.
Any parking fines or other parking costs incurred due to inadequate provisions made by the hiree for the delivery and collection of goods will be re charged to the hiree.
What is your cancellation policy?
If you choose to cancel your order or remove items from your order the following charges will apply:
Within 4 weeks of your delivery date - 50% of the order
Within 3 weeks of your delivery date - 75% of the order
Within 2 weeks of your delivery date - 100% of the order
All deposits excluding security deposits are non refundable
Liabilities
Crosby Hire Ltd will not be held responsible for any injury or damage to persons or property arising from the use of any goods under hire.
All equipment remains the property of Crosby Hire Ltd, Warehouse 10, Wesley Drive, Benton Square Industrial Estate, Newcastle Upon Tyne, NE12 9UP